The Trellidor Head Office technical team has recently completed the re-certification of all authorised Trellidor franchises countrywide. “This is an important process that ensures they are up to date on all the latest product developments and working to the high standards we expect from our authorised representatives,” said Field Technical Manager Ryno du Preez.
“We focus on providing our customers with the best possible service so it is vital that our franchise representatives stay abreast of any improvements to existing products as well as maintaining their knowledge base of our full product range and learning how to sell and install our new designs.”
Delegates were briefed on technical changes to existing products as well on the new Trellidor Security Shutter that was launched recently. “The new product was very well received by our RSA franchises and they see it as a welcome addition to the range of security barriers they can offer their customers,” said Ryno.
Certified Trellidor franchise staff carry identification indicating that they are authorised to represent the Trellidor brand. This means that customers can be reassured that the sales consultant or installer that arrives at their home is a genuine Trellidor representative and their home will be secured with bona fide Trellidor products.
Internal audits are conducted to ensure that Trellidor franchise staff comply with their certification training. This helps the company to plan further training where it is needed and assist staff in improving their skills to offer customers the service they’ve come to expect.
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